Privacy Policy & Terms of Service

1. Introduction

Welcome to Hechobot, operated by Cabix Services SpA ("we," "our," or "us"). We provide a WhatsApp chatbot platform that helps businesses automate customer communication. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.

2. Information We Collect

• •Phone Number – to identify and communicate with users.
• •Name – to personalize messages and improve user experience.

We do not collect message content or other sensitive personal information beyond what is necessary to provide our service.

3. How We Use Your Information

We use the collected information to:

• •Provide and maintain our chatbot services.
• •Improve and personalize your experience.
• •Communicate with you about your use of our services.

We do not sell, rent, or share your personal information with third parties.

4. Data Storage and Security

Your data is securely stored on DigitalOcean servers and in SaaS-hosted PostgreSQL databases. We apply appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction.

5. Data Sharing

We do not share or disclose your personal information with any third parties, except when required by law or with your explicit consent.

6. Your Data Rights

You have the right to:

• •Access, correct, or delete your personal information.
• •Request information about how your data is used.
• •Withdraw your consent to data processing at any time.

To exercise your rights, contact us at [email protected].

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at hechobot.com/privacy. We encourage you to review it periodically.

1. Introduction

By accessing or using Hechobot services (the "Service"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.

2. Services Provided

Hechobot provides a WhatsApp chatbot platform that allows businesses to automate customer communication. We may modify, suspend, or discontinue any part of the Service at any time without prior notice.

3. User Responsibilities

By using the Service, you agree to:

• •Provide accurate and complete information when registering.
• •Use the Service in compliance with all applicable laws.
• •Not attempt unauthorized access or interfere with the Service.

4. Data Collection and Privacy

We collect phone numbers and names to operate the Service. All personal data is handled according to our Privacy Policy. By using the Service, you consent to the collection, use, and storage of your data.

5. Prohibited Conduct

You may not use the Service to:

• •Send spam, unsolicited messages, or malicious content.
• •Violate intellectual property rights or privacy rights of others.
• •Engage in illegal or harmful activities.

6. Termination

We may suspend or terminate your access at any time for violations of these Terms. Data retention will follow the Privacy Policy.

7. Disclaimers and Limitation of Liability

• •The Service is provided "as-is" without warranties.
• •We do not guarantee uninterrupted, error-free, or fully secure service.
• •Cabix Services SpA is not liable for indirect, incidental, or consequential damages from your use of the Service.

8. Governing Law

These Terms are governed by the laws of Chile. Disputes will be resolved in the courts located in Chile.

9. Changes to Terms

We may update these Terms from time to time. Continued use constitutes acceptance of updated Terms.